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Shipping and Charges

Shipping and delivery costs

There is NO minimum order value!

For deliveries within Germany and Austria, the freight charges for an order value < 175 EUR 6,90 EUR Package excl. VAT (incl. packaging and insurance). From 175 EUR order value we deliver carriage free!

The goods are usually delivered via DHL standard shipping.

For express delivery we charge a surcharge of 6,00 EUR regardless of the order value.

Complaints management

Complaints: You don't have to return defective items to us. We make the process for you and your customers as simple as possible and deliver a free replacement.

Exchange: The ordered item is too big or too small? An exchange within the same product group is possible. Incidental freight costs shall in this case be borne by the merchant.

For more information on processing, please take a look here: returns anagement or inquire at our Customer Service via phone no. 08024 / 608980 or via e-mail:

The opening times (CET) of our Customer Services are as follows:
Monday to Thursday: 8.00am – 12.30pm and 1.30pm – 5.00pm
Friday: 8.00am – 12.30pm and 1.30pm – 3.00pm

* plus shipping